eFile & Pay - Common Filing Issues
Business eFile Number
The Business eFile Number (BEN) is needed to access eFile & Pay. The 8-digit BEN was sent in the mail. If you cannot find your BEN, please call us for assistance at 515-281-3114/800-367-3388, Monday through Friday, 8 to 4:15.
Your BEN is confidential. We give confidential information to the business owner, responsible party, or person with power of attorney only.
The User ID is set up when entering eFIle & Pay for the first time. It is a minimum of 6 characters.
An 8-character password is chosen by the first person in the company to access eFile & Pay. If you don’t know your password, please call us for assistance at 1-800-367-3388 (Iowa only) or 515-281-3114.
File Return Before Payment
On eFile & Pay, a return must be submitted before a payment can be made for that period. Do not click "Make a Payment" until you have filed a return.
Completing this portion of the return is important to cities, counties, and schools. The information you put here assures correct distribution of the tax you collected.
- Complete this portion of the return or you will receive an error message.
- After calculating the taxable amount on line 5 of the return, click on: LOCAL OPTION ENTRY SCHEDULE CLICK HERE to report local option tax.
- Enter your taxable sales subject to local option tax by county in the Taxable Sales Local Option column.
- Click “Calculate” and then “Continue.” The system will automatically populate the total local option tax due on 6b of the return.