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eFile & Pay - Common Filing Issues

Business eFile Number

The Business eFile Number (BEN) is needed to access eFile & Pay. The 8-digit BEN was sent in the mail. If you cannot find your BEN, please call us for assistance at 515-281-3114/800-367-3388, Monday through Friday, 8 to 4:15. 

Your BEN is confidential. We give confidential information to the business owner, responsible party, or person with power of attorney only.

User ID

The User ID is set up when entering eFIle & Pay for the first time.  It is a minimum of 6 characters.  

Password

An 8-character password is chosen by the first person in the company to access eFile & Pay. If you don’t know your password, please call us for assistance at 1-800-367-3388 (Iowa only) or 515-281-3114.

File Return Before Payment

On eFile & Pay, a return must be submitted before a payment can be made for that period. Do not click "Make a Payment" until you have filed a return.

LOST

Completing this portion of the return is important to cities, counties, and schools. The information you put here assures correct distribution of the tax you collected.

  • Complete this portion of the return or you will receive an error message.
  • After calculating the taxable amount on line 5 of the return, click on: LOCAL OPTION ENTRY SCHEDULE CLICK HERE to report local option tax.
  • Enter your taxable sales subject to local option tax by county in the Taxable Sales Local Option column.
  • Click “Calculate” and then “Continue.”  The system will automatically populate the total local option tax due on 6b of the return.