GovConnectIowa: Providing Account Access

Providing access to other individuals in GovConnectIowa does not grant them third party authorization such as a Power of Attorney or Representative Certification. Learn more about the updates to the Department's policies for third party access or about confidentiality, disclosure, and authorized representation

If a client or business previously authorized a tax professional or third party to manage its business tax account(s), the third-party authorization continues to be active with the Department. However, access to manage accounts, file returns, or make payments online must be provided in GovConnectIowa. 

  • In GovConnectIowa, access to tax accounts can be provided through a variety of roles and access levels.

    Business owners and administrators have the ability to provide, manage, and cancel GovConnectIowa access to employees and other parties such as tax professionals, preparers, and accountants. 

    There is no limit to the number of usernames that can have access to an account. Each GovConnectIowa user should have their own logon credentials. Because GovConnectIowa logons are specific to each person, passwords should not be shared with anyone. 

    Account owners and administrators should periodically review users with access and the access settings to ensure appropriate access is granted to the right parties. 

  • Access Types 

    Account Owner 

    The Owner can be the business owner or the individual designated as the online account owner for your business. This role has access to all features and functions of GovConnectIowa. 

    Administrator

    Administrators can manage customers and accounts they have access to, including filing returns and making payments. Administrators may also manage other user logons and request password resets for other users.

    Account Manager

    Account managers can manage customers and accounts that they have access to, including filing returns and making payments.

    License Manager

    License Managers have access to apply for licenses, renew licenses, and pay license fees.

    Other Party Administrator

    Other Party Administrators can manage customers and accounts they have access to, including filing returns and making payments. Other Party Administrators may also manage secondary logons for their staff and request password resets.

    Other Party Account Manager 

    Other Party Account managers can manage customers and accounts that they have access to, including filing returns and making payments.


    Access Levels 

    All Access

    Access to all functions and features in GovConnectIowa.

    File Returns & Make Payments

    Allows users to file returns and make payments, but not manage or change any tax account information.

    File Returns Only

    Allows users to only file returns on the tax accounts they have access to. 

    Make Payments Only

    Allows users to only make payments on the tax accounts they have access to. 

    Registration & Licensing

    Allows users to apply for new permits or licenses and manage existing permits and licenses. 

    View Only 

    Allows users to only view information. 

  • Providing access to other individuals in GovConnectIowa does not grant them third party authorization such as a Power of Attorney or Representative Certification. 

    Owners, Administrators, and Employees

    Provide access to other owners, administrators, or employees within a business. 

    Request Access to An Account

    The owner, administrator, or employee must create their own GovConnectIowa logon before requesting access to any tax accounts. There are two options for requesting access:

    • When creating a logon, the owner, administrator, or employee can select to request access to an existing account. Learn more about Creating a Logon
    • If the owner, administrator, or employee has an existing logon, they can log in to their account and select the Request Access to an Account link on the More... screen. 

    To gain access to the account, the following account information must be provided:

    • Account type
    • Account (permit) number
    • eFile & Pay BEN, IDR ID, or information from a recent tax return

    Provide or Delegate Access to Employees

    An owner, administrator, or account manager with access to accounts in GovConnectIowa can delegate access to others.

    To add access for another administrator, account manager, or license manager log in to your GovConnectIowa account. Select the Add an Employee or Other Party Logon link from the Other GovConnectIowa section of the More... screen. Follow the steps provided to grant access. 


    Other Parties

    Gain access to an account as a tax professional, tax preparer, accountant, or other third-party relationship. Providing or getting access to an account can be accomplished several ways. 

    Request Access to a Client Account

    The other party must create their own GovConnectIowa logon before requesting access to any tax accounts. There are two options for requesting access:

    • When creating a logon, the other party can select to request access to an existing account. Learn more about Creating a Logon.
      Note: if you need access to more than one tax account, additional accounts can be added after creating a logon.
    • If the other party has an existing logon, they can log in to their account and select the Request Access to an Account link on the More... screen. 

    To gain access to the account, the following account information must be provided:

    • Account type
    • Account (permit) number
    • eFile & Pay BEN, IDR ID, or information from a recent tax return

    Client Provides Access to Other Parties 

    In GovConnectIowa, a taxpayer can provide access to their tax accounts to other parties. Other parties includes tax professionals, tax preparers, accountants, and more. 

    To add access for another party, log in to your GovConnectIowa account. Select the Add an Employee or Other Party Logon link on the More... screen. Follow the steps provided to grant access. 

    Adding Additional Other Party Users 

    After access to a tax account has been granted as an Other Party Administrator, the Other Party Administrator user can add additional users to the tax account. Learn more about Access Types & Levels in the section above. 

    For example, if a tax professional is granted Other Party Administrator access to accounts in GovConnectIowa by the tax permit holder, that tax professional can then add additional users from their business or organization to also manage the tax permit holder's account. 

    To add an additional user, log in to your GovConnectIowa Other Party Administrator account. Select the Manage Secondary Logons link from the Manage my Profile section. Follow the steps provided to grant access. 

  • Owners and administrators have the ability to manage or cancel access for their tax accounts. If a users access is cancelled from the entity level, all access to tax accounts for the entity will be removed. If a users access is cancelled at the permit level, the user will continue to have access to other tax permits and accounts until the access is removed for each account. 

    Managing and revoking access to accounts in GovConnectIowa does not change or cancel any third party authorization forms on file with the Department. This includes power of attorney, designated disclosure, and representative certification forms. Businesses with GovConnectIowa accounts can manage their third party authorizations by using the options in the Third Party Authorization section of the More... screen. 

    Update or Cancel your GovConnectIowa Access

    To view or manage your access to accounts in GovConnectIowa, log in to your account and select Manage my Profile, go to the More... tab, and select View and Manage my Access. You can make updates to your access for each account in which you have access. 

    To cancel your access to accounts in GovConnectIowa, log in to your account and select the Settings tab and select Cancel Access. Note: If you are the owner on the account, you will remove all of your access to the account.

    Update or Cancel GovConnectIowa Access for Others 

    Account Owners and Administrators

    To update or cancel the access users have to accounts in GovConnectIowa, an Owner or Administrator can select the Update or Cancel Employee Logons or Update or Cancel Other Party Logons links on the More... screen. 

    Other Party Administrators

    To manage or cancel the access Other Party users have to accounts in GovConnectIowa, an Owner or Administrator can go to Manage my Profile, go to the More... tab, and select Manage Secondary Logons