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Business Services Division

Jessica Holmes, Chief Operating Officer

 The Business Services Division manages administrative and operational functions for the Department.


  • Manages the Department’s $50 million budget and provides centralized accounting services
  • Manages strategic planning and human resources
  • Oversees general administrative services for the Department
  • Performs project management, LEAN coordination, and various facilitations functions
  • Protects and preserves taxpayer information
  • Manages communication strategy throughout various types of media


  • Processes and captures tax returns and payments for all tax types
  • Maintains the registration system for businesses and individuals; registers businesses for sales, withholding, and fuel tax licenses and permits
  • Assists more than 1 million taxpayers each year and provides assistance to taxpayers filing business and income taxes electronically