Business Services Division
Jessica Holmes, Chief Operating Officer
515-782-2252
The Business Services Division manages administrative and operational functions for the Department.
Administration
- Manages the Department’s $50 million budget and provides centralized accounting services
- Manages strategic planning and human resources
- Oversees general administrative services for the Department
- Performs project management, LEAN coordination, and various facilitations functions
- Protects and preserves taxpayer information
- Manages communication strategy throughout various types of media
Operations
- Processes and captures tax returns and payments for all tax types
- Maintains the registration system for businesses and individuals; registers businesses for sales, withholding, and fuel tax licenses and permits
- Assists more than 1 million taxpayers each year and provides assistance to taxpayers filing business and income taxes electronically