Jessica Holmes, Chief Operating Officer
515-782-2252

 The Business Services Division manages administrative and operational functions for the Department.

Administration

• Manages the Department’s $50 million budget and provides centralized accounting services
• Manages strategic planning and human resources
• Oversees general administrative services for the Department
• Performs project management, LEAN coordination, and various facilitations functions
• Protects and preserves taxpayer information
• Manages communication strategy throughout various types of media

Operations

• Processes and captures tax returns and payments for all tax types
• Maintains the registration system for businesses and individuals; registers businesses for sales, withholding, and fuel tax licenses and permits
• Assists more than 1 million taxpayers each year and provides assistance to taxpayers filing business and income taxes electronically