Where is my rent reimbursement?
If you need assistance filing your Rent Reimbursement, you can call the Department to schedule an appointment to file your claim at 515-281-3114 or 800-367-3388 (Choose option #1). There are also Rent Reimbursement Assistance Sites across the state to assist individuals through the process.
If you have questions before, during, or after the process, save time and view a list of frequently asked Rent Reimbursement Questions before calling. Still have a question, our Tax Specialists are available to take your calls between 8:00am - 4:30pm Monday-Friday.
Important note: Allow 2 - 3 weeks for your application to show up on this website or the self-service phone line. Do not submit a new claim, that will only slow down your original claim.
How often is the information updated?
Information is updated in real-time.
Will I get more information if I call?
No! The information in Where’s My Rent Reimbursement? is the same information available to our phone representatives when you call.
What is available in Where's My Rent Reimbursement?
Rent Reimbursement claims.
When can I start checking my rent reimbursement payment status?
Allow 3 months for processing. You may be contacted for additional information.
What can slow down my Rent Reimbursement?
• Not choosing Direct Deposit
• Errors on a claim
• Missing documentation
• Claims that we identify for additional review
Tips for using My
Be sure to use the same information from your claim:
• Social Security Number
• Date of Birth - if you did not include your date of birth on your rent reimbursement claim, you cannot use Where's My Rent Reimbursement
When can I expect my Rent Reimbursement?
When we are finished, you will see the date your rent reimbursement was issued. Every claim we receive is different, so processing times will vary.