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Where is my rent reimbursement?

Important note: Allow 2 - 3 weeks for your application to show up on this website or the self-service phone line.   

Do not submit a new claim, that will only slow down your original claim.

Call us to schedule an appointment to file your claim.

515-281-3114 or 800-367-3388 - Choose option #1.

How often is the information updated?

Information is updated in real-time.

Will I get more information if I call?

No! The information in Where’s My Rent Reimbursement? is the same information

available to our phone representatives when you call.


What is available in Where’s My Rent


Rent Reimbursement claims

*Only for claims you filed within the last 12 months


When can I start checking my rent reimbursement payment status?

Allow 3 months for processing. You may be contacted for additional information.


What can slow down my Rent Reimbursement?

Not choosing Direct Deposit
Errors on a claim
•Missing documentation
Claims that we identify for additional review

Tips for using My
Rent Reimbursement

Be sure to use the same information from your claim:

Social Security Number
Date of Birth - if you did not include your date of birth on your
 rent reimbursement claim, you cannot use
Where's My Rent Reimbursement

When can I expect my Rent Reimbursement?

When we are finished, you will see the date your rent

reimbursement was issued. Every claim we receive is different,

so processing times will vary.