Where is my rent reimbursement?
Important note: Allow 2 - 3 weeks for your application to show up on this website or the self-service phone line.
Do not submit a new claim, that will only slow down your original claim.
Call us to schedule an appointment to file your claim.
515-281-3114 or 800-367-3388 - Choose option #1.
How often is the information updated?
Information is updated in real-time.
Will I get more information if I call?
No! The information in Where’s My Rent Reimbursement? is the same information
available to our phone representatives when you call.
What is available in Where’s My Rent
Reimbursement?Rent Reimbursement claims
*Only for claims you filed within the last 12 months
When can I start checking my rent reimbursement payment status?
Allow 3 months for processing. You may be contacted for additional information.
What can slow down my Rent Reimbursement?
•Not choosing Direct Deposit
•Errors on a claim
•Claims that we identify for additional review
Tips for using My
Be sure to use the same information from your claim:
•Social Security Number
•Date of Birth - if you did not include your date of birth on your
rent reimbursement claim, you cannot use
Where's My Rent Reimbursement
When can I expect my Rent Reimbursement?
When we are finished, you will see the date your rent
reimbursement was issued. Every claim we receive is different,
so processing times will vary.