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Where is my rent reimbursement?

If you need assistance filing your Rent Reimbursement, you can call the Department to schedule an appointment to file your claim at 515-281-3114 or 800-367-3388 (Choose option #1). There are also Rent Reimbursement Assistance Sites across the state to assist individuals through the process. 

If you have questions before, during, or after the process, save time and view a list of frequently asked Rent Reimbursement Questions before calling. Still have a question, our Tax Specialists are available to take your calls between 8:00am - 4:30pm Monday-Friday.

Important note: Allow 2 - 3 weeks for your application to show up on this website or the self-service phone line.  Do not submit a new claim, that will only slow down your original claim.

How often is the information updated?

Information is updated in real-time.

Will I get more information if I call?

No! The information in Where’s My Rent Reimbursement? is the same information available to our phone representatives when you call.

What is available in Where's My Rent Reimbursement? 

Rent Reimbursement claims.
  *Only for claims filed within the last 12 months



When can I start checking my rent reimbursement payment status?

Allow 3 months for processing. You may be contacted for additional information.

What can slow down my Rent Reimbursement?

 • Not choosing Direct Deposit
 • Errors on a claim
 • Missing documentation
 • Claims that we identify for additional review

Tips for using My
Rent Reimbursement

Be sure to use the same information from your claim:

 • Social Security Number
 • Date of Birth - if you did not include your date of birth on your rent reimbursement claim, you cannot use Where's My Rent Reimbursement

When can I expect my Rent Reimbursement?

When we are finished, you will see the date your rent reimbursement was issued. Every claim we receive is different, so processing times will vary.