Check the status of your rent reimbursement claim
If you have questions, save time and view common questions below before calling.
If you need assistance filing your Rent Reimbursement Form, you can call the Department to schedule an appointment to file your claim at 515-281-3114 or 800-367-3388, choose option 4, then option 1. There are also Rent Reimbursement Assistance Sites across the state to assist individuals through the process.
Use Where's My Rent Reimbursement to check the status of claims filed.
Be sure to use the same information used on your claim: Social Security Number and birth date. If you didn't include your birth date on your claim, you cannot use Where's My Rent Reimbursement.
Allow 2 - 3 weeks for your claim to show on Where's My Rent Reimbursement. Information is updated in real-time. The information on Where's my Refund available on our website or over the phone at 515-281-3114 or 800-367-3388 is the same information available to our Taxpayer Service representatives. Taxpayer Services will not be able to provide further information if you call.
When your claim has been completed, you will see the date your rent reimbursement refund was issued.
Every claim we receive is different, so processing times will vary and can take up to three months to complete.
Your claim can be delayed if you do not choose direct deposit, have errors on your claim, are missing documentation or if you submit more than one claim.
2018 Iowa Rent Reimbursement claims can be filed until December 31, 2020 2018 Rent Claim Form
2019 Iowa Rent Reimbursement claims can be filed until December 31, 2021 2019 Rent Claim Form
You can file for 2019 if you meet all of the following requirements:
You can file if you:
You cannot file if you:
No. The COVID-19 economic impact payments authorized in section 2201 of the federal CARES Act will not be considered income for purposes of assessing eligibility or calculating rent reimbursement. The payment is considered a rebate or refundable credit, and should not be included on the Iowa Rent Reimbursement Claim.
Provide proof of all of your income. This includes your SSA-1099 form, social security income, child support, alimony, family investment program, children's social security income, welfare payments, rent assistance, and gambling winnings. If you get social security from more than one number, include all of the income from all numbers. Do not include food stamps. If you had no income, you must show us how you paid rent with no income.
To provide proof of disability, send a copy of your current Social Security award letter, current Veterans Administration award letter, or a letter from a doctor about your disability.
To provide proof of rent, send a copy of one of your lease, copies of rent receipts for every month, or a letter from the owner of the property. Include the Statement of Rent Paid (54-132) if you lived in more than one location.
We can provide help in person. Call 515-281-3114 and choose option 1 to schedule an appointment. Our office is located at:
Hoover State Office Building
1305 E Walnut
Des Moines, IA 50319
Enter the front door and check in. Then take the elevator to Level A. Assistance is in Room 7 next to the elevator.
If you don't live in the Des Moines area, other locations are available to assist you.
No.
If you got married last year, report both incomes for the whole year. Rent Reimbursement is for a household, so if you live together you need to claim both incomes.
If you got divorced last year, only report your income for the whole year.
It takes an average of three months to process a claim.
We will send you a letter after we review your claim. Do not submit another claim, it will only slow down processing.
We might be reviewing your claim or need more information. Follow the instructions on the letter.