I Got a Letter

So, you got a letter… 

Your letter will explain why the Department contacted you and will give you instructions if you need to do anything. If there are no instructions, you don’t need to do anything.

Frequently Asked Questions:

Why did the Department send me a letter?

We send letters for the following reasons:

  • You have a balance due
  • We have a question about your tax return
  • We need to verify your identity
  • We need additional information
  • We changed your return

What should I do?

  • Read: Each letter contains a lot of valuable information, so it’s very important that you read it carefully and in its entirety.
  • Respond: Follow the instructions in your letter. If the Department needs something from you, it will be included in the letter. 
  • Keep a copy of your notice or letter: It’s important to keep a copy of all notices or letters with your tax records. You may need these documents at a later date.
  • Contact us only if necessary: We provide our contact information on the letter. Typically, you only need to contact us if you don’t agree with the information, if we requested additional information, or if you have a balance due. You can also write to us at the address included in the notice or letter. 

It says my refund is on hold, what does that mean?

This means your refund may be used to pay a debt you owe to the state. If your refund is used to pay a debt, you will get a letter from the debtor to explain the details. Any refund left after paying the debt will be sent to you as you requested on your return. Refunds can be held for 45 days. If you don’t think this is correct, call the number on your letter to speak with a tax examiner. 

It says I owe more taxes, what does that mean?

We examined your tax return and something was not correct, that is why you owe more money. You can pay in full or set up a payment plan by using EasyPay Iowa. If you don’t think this is correct, call the number on your letter to speak with a tax examiner.