The Iowa Department of Revenue and other state agencies are modernizing technology and processes to better serve Iowa taxpayers. The end result of this multi-year effort will provide taxpayers, businesses, and tax professionals with a new and secure portal GovConnectIowa.
The Department is modernizing its technology and processes to better serve Iowa taxpayers. The Modernization Program is a multi-year effort to create and provide an integrated tax processing system designed using the following principles:
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Customer CentricServices and processes built around the needs of Agency constituencies, that create efficiencies and provide an improved experience |
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Self ServiceTools and resources that enable taxpayers to be more self-sufficient, being better able to perform more transactions and activities without assistance |
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CollaborationEnhanced information sharing capabilities, both internal and external to the Agency, facilitating better collaboration |
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User FriendlyServices designed for specific user groups – taxpayers, Agency Staff, and other constituents – that are more user friendly |
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Data & AnalyticsImproved business intelligence and data analytics capabilities through the reduction of data silos, consolidation of business critical information, and improved data management practices |
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SecureEnsure and continue to enhance the security of data and privacy through advanced cyber and information security resources |
Partners for this rollout included Iowa Alcoholic Beverages Division, Iowa Department of Inspections and Appeals, and Iowa Lottery Authority.
Partners for this rollout included Iowa Alcoholic Beverages Division, Iowa Department of Inspections and Appeals, Iowa Economic Development Authority, Iowa Finance Authority, Iowa Lottery Authority, and Iowa Utilities Board.
Business Case Executive Summary
Business Case Presentation
Business Case
Readiness Assessment Report
Business Capability Model
Completed October 2020
This pre-issuance procurement overview/resource library is for informational purposes only, and is designed to ensure that all prospective Vendors receive the same information from the Department regarding the upcoming procurement, and are thereby on a level playing field. The Department anticipates releasing official solicitation documentation later this year, which solicitation documents will contain the official, finalized information, terms, conditions, requirements, specifications, and evaluation criteria of or related to the solicitation. The Department will only be bound by that official version of the solicitation documents, and the information, terms, conditions, requirements, specifications, and evaluation criteria contained therein; for the avoidance of doubt, none of the information or materials in or comprising this procurement overview/pre-issuance resource library are final or binding on the Department, such information or materials are subject to change at any time without notice, and the Department neither represents or warrants the truth or accuracy of the information or materials contained hereon nor that the information or materials contained hereon will form or constitute, in whole or in part, the final solicitation documents, or any terms, conditions, requirements, specifications, or evaluation criteria contained therein. Prospective Vendors should only base their Proposals on the information, terms, conditions, requirements, specifications, or evaluation criteria referenced or set forth in the official version of the solicitation documents following the official release thereof. Prospective Vendors are advised to check this website periodically for changes to this overview/resource library, and for updates about when the final, official solicitation documents will be issued.